Policies

Important Note About Using PayPal

Customers do not have to belong to PayPal in order to pay by credit card. This means that you do not have to have an existing PayPal account or create an account to use your credit card for payment. PayPal is one the safest ways to use your credit card over the Internet.

Security

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBBOnline Privacy Program.

Privacy

Pianoscomplete.com will never use any of your personal information in any manner. We will never send Spam or give out your email address, home address, or phone number. We respect the total privacy of our customers. By using Paypal to pay by credit card, you can be sure your credit card info is completely safe and secure also.

Return Policy

PianosComplete.com values their customers and strives to treat them as we ourselves like to be treated. We will accept returns within 30 days of delivery on items which are delivered damaged or have missing parts. We will also accept returns within 30 days of delivery if you feel you are not satisfied for any reason (item must be in original unused condition in original packaging) in which case there will be a 20% restocking fee. We will pay for return shipping only if a customer receives an item that is damaged or missing parts. If an item is returned for reasons other than having damage or missing parts, (for example, if the customer does not like the color of an item) the customer is responsible for all return shipping charges.

Personalized or customized items such as piano covers or custom color piano benches and certain other special order products are non-returnable unless they have a factory defect or are damaged during shipping, in which case we will exchange the item for the same item upon return of the original which must be in "unused" condition. If you are not sure whether your item is a custom item, please contact us before you purchase.

We do not accept returns under the following conditions:

Items returned after 30 days of delivery.
Personalized or customized items as explained above (please note, when ordering piano benches, choosing a leg style or non-custom wood color does not constitute a customized item, and will be accepted for return according to the terms stated). However, on some piano benches, mixing colors between wood color and upholstery color constitutes a custom order and is only returnable if damaged in the factory or during delivery. Contact Us for details about mixing wood and upholstery colors.
Items not in their original condition. If an item is undamaged when a customer receives it, and then returned to Pianoscomplete.com with damage, we may issue a partial refund based on the amount of damage to the item.
Non-qualifying items cannot be returned for refund. Please do not return items if they do not meet the above conditions.

If you need to make a return, please contact customer service at: service@pianoscomplete.com. We will work hard to resolve any issue relating to customer satisfaction. If we cannot resolve an issue by offering alternatives and suggestions, we will issue any full or partial refund which may be due for items returned in undamaged original unused condition with original packaging.

Low Price Promise

We strive to give our customers the best possible price on all of our piano accessories. Certain companies such as House of Troy Lamps and Jansen Piano Benches set a minimum price that their product must sell for. This is called a MAP price (minimum advertised price), and is mandated by the manufacturer.

Other manufacturer's do not have MAP pricing, allowing us to sell their products for even less than they suggest.

We always list the lowest price possible on every product in order to offer the best deal to our customers. Plus, there is free shipping on all orders over $99.00, and free shipping on all lamps and benches, allowing for even more savings.

To ensure that our customers are happy with their purchase, we will do our best to beat our competitor's prices. If you find any product (valued over $100.00) at a lower price (including tax and shipping charges), please contact us with the details and we will make every effort to give you a better deal.

Payment Options

Pianoscomplete.com accepts Visa, Master Card, American Express, Discover, eCheck, and PayPal accounts.

Purchase Orders

Pianoscomplete.com accepts purchase orders from schools and other organizations. Please contact customer service at: service@pianoscomplete.com for more details, or call 1-888-880-3310

Thank you,
Pianoscomplete.com
1-888-880-3310